Help and contact
How can we help you?
Looking for an answer or want to pick a topic? Not sure which bulb or kit fits your vehicle? Send us your make, model and year of manufacture and we'll look into it for you.
Instant answer
Has this answered your question?Great! Feel free to pick another topic.
Register a return
Register your return here
Enter your order number and the email address of your order. You don't need an account. Then you choose the items, the reason and how you send the package back.
Frequently asked questions
What is the delivery time?
Order before 16:00 on a working day and you'll have your parcel within 1-2 working days. We ship with PostNL.
Can I track my parcel?
Yes. As soon as your order has shipped, you'll receive a track and trace link by email. You can also look up the status on this page with your order number and email address.
What are the shipping costs?
You see the shipping costs in your basket before you pay. No extra costs are added afterwards.
How do I know which bulb fits my car?
The fitting is in your car's service booklet or on the bulb itself, for example H7, H4 or HB3. Not sure? Send us your make, model and year of manufacture via the form. Then we'll find out for you.
What does CAN-bus compatible mean?
Modern cars use the CAN-bus system to check whether a bulb works. Because an LED uses less power, the car can think the bulb is broken and show an error message. A CAN-bus compatible bulb or a CAN-bus adapter prevents that.
Can I still change or cancel my order?
Send us a message with your order number as soon as possible. If your order has already been shipped, you can use your 14-day right of withdrawal.
I haven't received an order confirmation
Check your spam folder first. Nothing there? Then your email address may have been entered wrongly. Send us a message with your name and postcode and we'll look up your order.
How do I return a product?
You have a 14-day cooling-off period after receipt. Register your return via the form on this page with your order number and then send the product back within 14 days. The cost of returning it is on you.
When do I get my money back?
Within 14 days after we've received and checked your return, via your original payment method. You also get the standard shipping costs of your order back.
My bulb doesn't work, what now?
Check that the bulb sits properly in the fitting and the plug is fully connected. With LED and xenon, polarity can matter: turn the plug or bulb half a turn. Still not working? Send us a message with your order number and vehicle.
Which payment methods do you accept?
iDEAL, Bancontact, Visa, Mastercard, PayPal, in3 and SEPA bank transfer. You can also pay with a VVV gift card.
Can I order as a business?
Yes. Via our Business ordering page you create a business account. For larger quantities, request a quote below.
Self-service
Track your order
Enter your order number and email address and you'll see the current status straight away.
Still want to talk to us?
Can't work it out? Choose what suits you best.
Chat with us
Personal advice on the right bulb or kit for your vehicle.
Bottom right on every pageStart chatSend a message
Fill in the form and add your order number or vehicle for quick help.
Answer within 1 working dayOpen formBusiness and dealers
Become a dealer or request a quote for larger quantities.
Reply within 2 working daysView optionsForm
Send us a message
We reply within 1 working day.
Business and dealers
Become a dealer
Sell Hilox in your shop
Garage, bike shop or pet shop? Tell us about your business, we'll reply within 2 working days.
Request a quote
Need larger quantities?
For fleets, clubs or larger quantities we're happy to put together a tailored quote.
