Our warranty at a glance
All Hilox Lighting products, such as our LED kits and LED collars, come with our own 2-year warranty from the delivery date.
This warranty comes on top of your statutory rights and does not limit them. Even after those 2 years, you can rely on the statutory guarantee if a product does not do what you may reasonably expect of it.
What is covered
A manufacturing or material defect that shows up within 2 years of delivery. Think of an LED that fails or flickers while correctly installed, a driver or CAN bus module that stops working, or a collar that no longer charges or lights up.
We repair or replace the product free of charge. If that is not possible, you get your purchase price back.
What is not covered
All products
- Normal wear, such as the gradual decrease in light output and battery capacity.
- Drop, impact or other external damage.
- Modifications to the product or use outside the specifications.
LED kits
- Incorrect installation or installation that deviates from the instructions.
- Moisture or condensation from a headlight that does not seal properly.
- Problems caused by a CAN bus module or decoder not supplied with the product.
- A dust cap or housing placed over the cooling fins or fan, causing the LED to overheat.
LED collars
- Bite, chew and scratch damage.
- Water damage beyond what the product page states.
- A collar that has been shortened or opened by yourself in a way not described in the manual.
Lifespan and light output
A lifespan in burning hours (for example up to 30,000 hours) and a light output in lumens are indicative values from the chip manufacturer, measured in a laboratory. They are not a guaranteed minimum lifespan.
How long an LED lasts in practice depends mostly on heat. The installation situation, your car's on-board voltage, how often you switch the lamps and moisture in the headlight also play a role. After years of use an LED gradually becomes a little dimmer; that is normal.
The battery of your LED collar
A rechargeable battery is a wear part. After many charging cycles it holds its charge for a shorter time, and that is not covered by the warranty. A battery that stops charging altogether within the warranty period is covered.
To make your battery last longer: fully charge it regularly, don't leave it empty for months, and don't store the collar in full sun or freezing cold. You'll find more tips in our FAQ about battery training.
Check this first
LED kit: swap the left and right lamp. If the problem stays with the same lamp, it is in the lamp or driver. If the problem moves to the other side, it is usually the car's connector or wiring. Also have a look at our LED kit troubleshooter.
LED collar: fully charge the collar with the supplied cable and try a different USB adapter.
How to report a warranty claim
1. Contact us via the contact form on our contact page.
2. Include your order number or send your proof of purchase.
3. Describe the problem and send a photo or short video, for example of the lamps while they are on.
We respond within 14 days. We'll let you know whether and how to send the product back; please don't send anything before we've agreed on it with you.
After the warranty period
Is your product older than 2 years and no longer working as it should? Please contact us as well. Your statutory rights still apply, and we'll look at what we can do for you case by case.
Business customers
If you buy as a business, for example as a garage or dealer, only our own 2-year warranty applies, as described on this page and in article 10 of our terms and conditions. Our liability is then limited to the invoice amount of the product concerned.
