Customer service · shipping
Shipping and delivery time
How quickly your new bulbs arrive, how to track them and what to do if they don't fit after all. Everything about shipping in one place, so all that's left for you is the tinkering.
Short answer
We ship to the Netherlands and Belgium with PostNL. Order before 16:00 on a working day and you'll usually have your parcel within 1 to 2 working days. You see the shipping costs in your basket before you pay, so nothing gets added afterwards.
From order to front door
This is how your order travels from our shelves to your letterbox, with no surprises on the way.
You order and pay
You choose your products and pay at the checkout. You already see the shipping costs in your basket, so nothing gets added afterwards.We pack your order
You get an order confirmation by email straight away. Then we carefully pack your order and hand it to PostNL.You track your parcel
As soon as your parcel is on its way, you get a track and trace link by email. You can also look up the status with your order number and email address.Delivered in the Netherlands or Belgium
Ordered before 16:00 on a working day usually means at your door within 1 to 2 working days. Time to take out the old bulbs.
What people ask us about shipping
What does shipping cost?
You see that in your basket before you pay, so there are no surprises at the checkout.
Which countries do you ship to?
We ship to the Netherlands and Belgium, with PostNL.
How fast will I have my order?
Order before 16:00 on a working day and your parcel will usually be on your doormat within 1 to 2 working days.
Can I track my parcel?
Yes. As soon as your parcel is on its way, you get an email with the track and trace code. Don't hear anything or is it stuck? Then send us a message via the contact page.
I'm ordering for my company, does that work differently?
For garages, dealers and other business customers we have a separate business portal. Check the Business page or request a quote there.
And if it doesn't fit after all?
Don't panic. You have a 14-day cooling-off period after receipt. On the returns page you can read how to register a return.
