Customer service · returns
Returns & right of withdrawal
Right of withdrawal: 14-day cooling-off period
You have the right to cancel your order within 14 days without giving a reason (the statutory right of withdrawal). The cooling-off period starts the day after you, or a person you have named, received the product.
Want to use your right of withdrawal? Then register your return within 14 days using the form below. After your notification you have another 14 days to send the product back.
Register your return here
How to return
1. Register your return with the form above: order number, email address, the items and the reason.
2. Choose how you send the package back: with a return label from us, which we email to you, or yourself at your own cost. You'll see the cost of the return label in the form before you register your return; we deduct it from your refund.
3. Pack the product carefully, in the original packaging where possible.
4. If you send it yourself, it goes to: Hilox Lighting (Daalder Concepts B.V.), Torenallee 101, 5617 BC Eindhoven.
Is the product faulty or did you receive the wrong item? Then the return costs are on us. You are liable for any loss in value if you've used the product more than necessary to establish its nature and function.
Refund
As soon as we've received and checked your return, we refund the purchase amount, including the standard shipping costs of the outbound delivery, within 14 days. We use the same payment method as for your order, unless you expressly agree to something else. There are no costs for this.
